Assessments

Formal Customer Service Assessment
Joan Fox performs in depth assessments for organizations that have made a strategic commitment to service. An assessment includes an analysis of every customer/company interface, a review of policies, procedures and processes and how they impact the customer, and an analysis of management practices which affect the customer’s experience in any way.

Once Joan has performed the assessment, she then works with executives to plan and implement the improvement strategy.

FREE Customer Service Assessment Tool
Based on years of experience, Joan has developed a Customer Service Assessment Tool. This is a brief assessment for those wanting to know how strategically aligned their organization is to compete and win with service. To take this complimentary assessment, click here.

Coming Soon…A Comprehensive On-Line Customer Service Assessment and Tracking Tool