The Chronicles of Sir Vival
Customer Service Under Siege
about the book | the story | about the author | FREE sir vival resources | sir vival training | workshop in a box
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The Sir Vival Workshop in a Box
The Sir Vival Workshop in a Box is an unrivaled customer service training experience. Based on
the critically acclaimed book, “The Chronicles of
Sir Vival: Customer Service Under Siege” by
Joan Fox,
it gets to the heart of what really
matters to customers.
Regular Price: $799
Limited Time Offer: $599 + $45 shipping & handling
(UPS Ground, Continental US)
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The Sir Vival Workshop in a Box is:
• Easy to Present—a team leader or another designated individual can deliver the training successfully
• Cost Effective—the per person training cost is minimal
• Applicable—the concepts can easily be applied to your customer service challenges
• Experiential—interaction and discussion makes the training stick
A Few (of many) Things You Will Learn:
• Why customer satisfaction is essential but not enough
• How to effectively deal with upset customers
• The three essential steps on the path to an extraordinary customer service culture
• The solution to keeping existing customers
• How to recharge your internal customer service
The Result:
A renewed customer service focus profoundly changing the experience of your external and internal customers
The Sir Vival Workshop in a Box Contains:
• 10 Hardcover Books The Chronicles of Sir Vival: Customer Service Under Siege
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10 Sir Vival Experience Participant Guides
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10 (4 by 5 inch) Sir Vival Shield Reminders
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Facilitator Kit
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Set of Participant Materials (Hardcover Book, Participant Guide, Shield Reminder)
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One Sir Vival Experience Facilitator Guide
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One CD PowerPoint Presentation
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One 18 by 24 Full Color Wall Poster of Sir Vival with Shield
Additional participant materials (a hardcover copy of The Chronicles of Sir Vival: Customer Service Under Siege, a participant guide and Sir Vival Shield Reminder) can be purchased for $40 each plus $2 shipping for each set.
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